This 6 module elearning set offers a wide range of critical elements necessary to develop a consistent and excellent customer service program for any organization.
By the end of this set, you will have gained great insight into how to develop, maintain, and manage a consistent program of excellent customer service through effective communication, teamwork, and commitment. This process will help to ensure longevity, success and growth for your company and your career!
You are going to develop an understanding of: the Team Concept, the Top 7 Skills of Good Teamwork and what are Team ESI, emotional intelligence and the Happiness Factor. You will discover how your customer orientation to challenges can be enhanced by 6 crucial behaviors to achieve customer loyalty. What are the 10 Commandments of Service? How does memory affect customer service consistency? How do you have better customer conversations? And, much more.
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