This foundational course lays a cornerstone for you to master facilitating and structuring problem solving exercises. You will learn the 3 W’s of problem solving and how to apply this strategy to the resolution of issues faced in the workplace.
Other important elements you will learn include: framing the question, how it is now, brainstorming solutions, grouping ideas, formulating an action plan, follow-up strategies, interfering behaviors, and problem solving tips.
Unlike complicated theories, after this 4 module elearning set, you will come away with a simple and practical approach to problem resolution that you can easily apply to any issue you want to dissect and resolve.
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