Want to make the office a more pleasant place to work, keep your boss, customers, and/or yourself calmer and increase your productivity?
Active listening is the key to good interpersonal relationships at work, at home and in volunteer situations. Through recognizing interferences between speakers and listeners, employing summarizing techniques, and eliminating roadblocks to listening, you will become an active listener.
When you’ve completed this 7 module elearning set you will have developed a deep understanding of this topic, how it works, why it is important and how to employ it in all aspects of your life. Your new active listening skills will ensure less conflict, disappointment, resentment, complaining and confusion, as well as increased productivity, efficiency, creativity and general happiness. All in all, you will be able to effect more win/win outcomes in your exchanges with others.
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