Understanding with whom you are having a conversation can be most helpful and “style flexing” your communication approach. So what does that mean?
That means that if you know the sort of person you are speaking with you can adjust the way you pose questions, formulate your information, and create appropriate answers so that the messages you are sending will have a better chance of being received and processed as you wish so that the outcomes will meet your expectations.
I am going introduce you to four basic personality types, along with their gifts and drawbacks so that in the future you can better identify the type of personality with whom you are dealing and can employ some new strategies when conversing with them. It actually does not matter whether the person is your boss, colleague, friend or family member, this insight into who they are will be helpful with all of them!
Also, understanding yourself can be helpful in how you approach work and relationships. The following descriptions should offer you some insight into who you are as well. Most of us exhibit traits of at least two of the personality types, but one is usually stronger that the other.
Here is short description of each and how best to deal with them.
The Controller is a person who has a strong, driving personality. They are generally decisive, organized, competent, clear, responsible, ambitious, self-confident, and lead by example. They are often impatient, demanding perfectionists who are just as hard on themselves as they are on others. Controllers offer inspiration, guidance, and leadership to the world.
Now when dealing with them you will want to always be punctual, to the point, and ready to produce whatever they want in a very timely fashion. Anecdotal versions of anything will only make them upset, so keep to the facts and if they want more details they will ask you for them. Although some of you may not “love” these individuals, they are certainly the go to person if you want something done and done well! While on one hand the controller may be seen as efficient, cool, competent, organized, and in-the-know, they may also be perceived as arrogant, power driven, self-centered, rigid, and without emotion.
The Analyzer is a person who is a deep thinker and a problem solver. They tend to be wise, loyal, committed, efficient, accepting and dedicated. When making decisions, they need the time to fully explore all the options available before offering a possible solution, therefore they need time to do the research on any project or assignment. They tend to be good listeners and make excellent mentors. Analyzers contribute order, justice, wisdom, and excellence to the world.
Do not try to hurry them into making a decision or they will be unhappy. They are very organized and systematic so definitely need ample time to come to a conclusion when dealing with their work. They are great to have on a team as they will happily gather details, formulate systems and processes and do it very well! While on the one hand, analyzers may be perceived as knowledgeable, expert, steady, dependable, and unflappable, they may also be seen as boring, tedious, withheld, uncommunicative, and incapable of making a decision.
The Promoter is a person who is very expressive and energetic. They tend to be creative, friendly, physically active, positive in their outlook on life, relaxed, fun-loving, and inspirational leaders. Promoters express and allow enthusiasm and aliveness in others.
When dealing with these people, because they have so many ideas, you need to help them focus on one or two and just develop them. These individuals tend to be disorganized, never finishing anything, having many projects on the go, and then often do not do things well and they just finish a project in order to get it off their plate and so it is not necessarily done well. They are lots of fun and act like a people magnet as they are very sociable. Sometimes they can be a bit self-centered, but not in a mean way. People like to be around them just to see what they will do next! They may also be seen as emotional, disorganized, loud or aggressive, erratic, and approval seeking.
Finally, the Supporter is a person who is amiable, caring, sensitive, understanding, a great listener, gentle, approachable, easy going, and emotionally honest. They want everyone to like them and want everyone to be happy with what they do. This individual needs very clear direction and mentoring to be sure they will do what you want, as you want. They do not like to voice opinions in case they offend someone or do not end up being in alignment with the majority. Supporters allow others a safe, loving environment to be who they are.
When dealing with these people, you need to give them very clear instructions, support them until they feel completely comfortable that they are going to do exactly what is expected of them so that no one will be unhappy with the outcome. Sometimes they can end up being a bit “passive-aggressive” as trying to please everyone all the time is pretty impossible and they often end up with too much to do and not enough time to do it all or have any time for themselves. They have a very hard time saying “no”. Because of this, they may seem ‘wishy washy’, overly yielding, not able to take a stand on anything, and indecisive.
I want to leave you with a success formula… if you have all these various personalities on your team they complement each other with their different skills approaches:
Together, you will have balance and partnership, which brings team effectiveness.