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Competencies Dealing with People – Leading Others – Includes:

  1. Establishing Focus: The ability to develop and communicate goals in support of the business’ mission.
  2. Providing Motivational Support: Skill at enhancing others’ commitment to their work.
  3. Fostering Teamwork: As a team member, the ability and desire to work cooperatively with others on a team; as a team leader, interest, skill, and success in getting groups to learn to work together cooperatively.
  4. Empowering Others: Conveying confidence in employees’ ability to be successful, especially at challenging new tasks; delegating significant responsibility and authority; allowing employees freedom to decide how they will accomplish their goals and resolve issues.
  5. Managing Change: Demonstrating support for innovation and for organizational changes needed to improve the organization’s effectiveness; supporting, initiating, sponsoring, and implementing organizational change; helping others to successfully manage organizational change.
  6. Developing Others: Willingness to delegate responsibility and to work with others and coach them to develop their capabilities.
  7. Managing Performance: Taking responsibility for one’s own or one’s employees’ performance, by setting clear goals and expectations, tracking progress against the goals, ensuring feedback, and addressing performance problems and issues promptly.
  8. Fostering Diversity: Working effectively with all races, nationalities, cultures, disabilities, ages and sexes. Promoting equal and fair treatment and opportunity for all.

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Communicating and Influencing – Includes:

  1. Attention to Communication: Ensuring that information is passed on to others who should be kept informed.
  2. Oral Communication: Expressing oneself clearly in conversations and interactions with others.
  3. Written Communication: Expressing oneself clearly in business writing.
  4. Persuasive Communication: The ability to plan and deliver oral and written communications that are impactful and persuasive with their intended audiences.
  5. Interpersonal Effectiveness: The ability to notice, interpret, and anticipate others’ concerns and feelings, and to communicate this awareness empathetically to others.
  6. Influencing Others: The ability to gain others’ support for ideas, proposals, projects, and solutions.
  7. Building Collaborative Relationships: The ability to develop, maintain, and strengthen partnerships with others inside or outside of the organization who can provide information, assistance and support.

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Competencies Dealing with Business – Preventing and Solving Problems – Includes:

  1. Diagnostic Information Gathering: Identifying the information needed to clarify a situation, seeking that information from appropriate sources, and using skillful questioning to draw out the information, when others are reluctant to disclose it.
  2. Analytical Thinking: Approaching a problem by using a logical, systematic, sequential approach.
  3. Forward Thinking: Anticipating the implications and consequences of situations and taking appropriate action to be prepared for possible contingencies.
  4. Conceptual Thinking: Finding effective solutions by taking a holistic, abstract or theoretical perspective.
  5. Strategic Thinking: Analyzing an organization’s competitive position and developing a clear and compelling vision of what the organization needs for success in the future.
  6. Technical Expertise: Depth of knowledge and skill in a technical area.

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Achieving Results Includes:

  1. Initiative: Identifying what needs to be done and doing it before being asked to or required by the situation.
  2. Entrepreneurial Orientation: A tendency to look for and seize profitable business opportunities; willingness to take calculated risks to achieve business goals.
  3. Fostering Innovation: Developing, sponsoring or supporting the introduction of new and improved method, products, procedures,  or technologies.
  4. Customer Orientation: Demonstrated concern for satisfying one’s external and/or internal customers.
  5. Results Orientation: Focusing on the desired end result of one’s own or one’s units work; setting challenging goals, focusing effort on the goals, and meeting or exceeding them.
  6. Thoroughness: Ensuring that one’s own and other’s work and information are complete and accurate; careful preparation for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled.
  7. Decisiveness: Willingness to make difficult decisions in a timely manner.
  8. Business Acumen: Ability to perform with insight, acuteness, and intelligence in the areas of commerce and/or industry. Make decisions and act in situations in which there is not enough information to be certain of outcome or implications of the decision.
  9. Global Perspective: The ability to recognize and address issues that are outside our national perspective. Issues are viewed without any pre-set biases or limitations. Being objective, utilizing a broad framework in making judgments in domestic and international activities. Ability to see the “big picture”.

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Self Management Competencies – Includes:

  1. Self Confidence: Faith in one’s own ideas and ability to be successful; willingness to take an independent position in the face of opposition.
  2. Adaptability: The ability to keep functioning effectively when under pressure and/or experiencing rapidly changing or uncertain conditions, and to maintain self-control in the face of hostility or provocation.
  3. Personal Credibility: Demonstrated concern that one be perceived as responsible, reliable, and trustworthy.
  4. Flexibility: Openness to different and new ways of doing things; willingness to modify one’s preferred way of doing things.
  5. Personal Accountability: Takes responsibility for the results and future direction of the organization.

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Competency definitions provided by Workitect.