Competencies Dealing with People – Leading Others – Includes:
- Establishing Focus: The ability to develop and communicate goals in support of the business’ mission.
- Providing Motivational Support: Skill at enhancing others’ commitment to their work.
- Fostering Teamwork: As a team member, the ability and desire to work cooperatively with others on a team; as a team leader, interest, skill, and success in getting groups to learn to work together cooperatively.
- Empowering Others: Conveying confidence in employees’ ability to be successful, especially at challenging new tasks; delegating significant responsibility and authority; allowing employees freedom to decide how they will accomplish their goals and resolve issues.
- Managing Change: Demonstrating support for innovation and for organizational changes needed to improve the organization’s effectiveness; supporting, initiating, sponsoring, and implementing organizational change; helping others to successfully manage organizational change.
- Developing Others: Willingness to delegate responsibility and to work with others and coach them to develop their capabilities.
- Managing Performance: Taking responsibility for one’s own or one’s employees’ performance, by setting clear goals and expectations, tracking progress against the goals, ensuring feedback, and addressing performance problems and issues promptly.
- Fostering Diversity: Working effectively with all races, nationalities, cultures, disabilities, ages and sexes. Promoting equal and fair treatment and opportunity for all.
Communicating and Influencing – Includes:
- Attention to Communication: Ensuring that information is passed on to others who should be kept informed.
- Oral Communication: Expressing oneself clearly in conversations and interactions with others.
- Written Communication: Expressing oneself clearly in business writing.
- Persuasive Communication: The ability to plan and deliver oral and written communications that are impactful and persuasive with their intended audiences.
- Interpersonal Effectiveness: The ability to notice, interpret, and anticipate others’ concerns and feelings, and to communicate this awareness empathetically to others.
- Influencing Others: The ability to gain others’ support for ideas, proposals, projects, and solutions.
- Building Collaborative Relationships: The ability to develop, maintain, and strengthen partnerships with others inside or outside of the organization who can provide information, assistance and support.
Competencies Dealing with Business – Preventing and Solving Problems – Includes:
- Diagnostic Information Gathering: Identifying the information needed to clarify a situation, seeking that information from appropriate sources, and using skillful questioning to draw out the information, when others are reluctant to disclose it.
- Analytical Thinking: Approaching a problem by using a logical, systematic, sequential approach.
- Forward Thinking: Anticipating the implications and consequences of situations and taking appropriate action to be prepared for possible contingencies.
- Conceptual Thinking: Finding effective solutions by taking a holistic, abstract or theoretical perspective.
- Strategic Thinking: Analyzing an organization’s competitive position and developing a clear and compelling vision of what the organization needs for success in the future.
- Technical Expertise: Depth of knowledge and skill in a technical area.
Achieving Results – Includes:
- Initiative: Identifying what needs to be done and doing it before being asked to or required by the situation.
- Entrepreneurial Orientation: A tendency to look for and seize profitable business opportunities; willingness to take calculated risks to achieve business goals.
- Fostering Innovation: Developing, sponsoring or supporting the introduction of new and improved method, products, procedures, or technologies.
- Customer Orientation: Demonstrated concern for satisfying one’s external and/or internal customers.
- Results Orientation: Focusing on the desired end result of one’s own or one’s units work; setting challenging goals, focusing effort on the goals, and meeting or exceeding them.
- Thoroughness: Ensuring that one’s own and other’s work and information are complete and accurate; careful preparation for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled.
- Decisiveness: Willingness to make difficult decisions in a timely manner.
- Business Acumen: Ability to perform with insight, acuteness, and intelligence in the areas of commerce and/or industry. Make decisions and act in situations in which there is not enough information to be certain of outcome or implications of the decision.
- Global Perspective: The ability to recognize and address issues that are outside our national perspective. Issues are viewed without any pre-set biases or limitations. Being objective, utilizing a broad framework in making judgments in domestic and international activities. Ability to see the “big picture”.
Self Management Competencies – Includes:
- Self Confidence: Faith in one’s own ideas and ability to be successful; willingness to take an independent position in the face of opposition.
- Adaptability: The ability to keep functioning effectively when under pressure and/or experiencing rapidly changing or uncertain conditions, and to maintain self-control in the face of hostility or provocation.
- Personal Credibility: Demonstrated concern that one be perceived as responsible, reliable, and trustworthy.
- Flexibility: Openness to different and new ways of doing things; willingness to modify one’s preferred way of doing things.
- Personal Accountability: Takes responsibility for the results and future direction of the organization.